Terms of Service
1. Introduction and Scope
Welcome to Uvenoraurel. These Terms of Service govern your access to and use of https://uvenoraurel.com (the “Website”), including browsing, purchasing products, and accessing related services.
By accessing or using the Website, you agree to these Terms of Service to the extent permitted by applicable law. If you do not agree, please discontinue using the Website.
These Terms should be read together with our Shipping Policy, Order Cancellation Policy, and Return and Refund Policy. Nothing in these Terms limits any consumer rights that cannot legally be waived.
2. User Accounts and Website Use
You agree to provide accurate information when placing an order or contacting us and to use the Website only for lawful purposes.
You must not interfere with the Website's operation, attempt unauthorized access, introduce malicious code, or use the Website in a way that violates applicable laws or the rights of others.
If account registration or other account features are made available, you are responsible for maintaining the confidentiality of your login credentials and notifying us of suspected unauthorized access.
We may update, maintain, suspend, or modify parts of the Website when reasonably necessary. We will handle service interruptions and related responsibilities in accordance with applicable law.
3. Products, Availability, and Pricing
Uvenoraurel offers Garden Furniture, Living Room Furniture, and Bedroom Furniture. We make reasonable efforts to present accurate product descriptions, images, specifications, and prices. However, variations in appearance, including differences caused by screen settings, may occur.
Product availability, descriptions, and prices may change without notice where permitted by law. Adding an item to your cart does not guarantee its availability or reserve it for you.
If a product becomes unavailable or a material pricing or listing error is identified, we will take appropriate steps to address the issue in accordance with applicable law. We will not rely on an error to disregard rights arising from an order that has already been accepted.
4. Orders and Payments
When placing an order, you must provide accurate contact, billing, and shipping information and review your order details before submitting payment.
Submitting an order constitutes a purchase request. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted. Orders remain subject to applicable verification, product availability, and payment processing.
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
Payment must be authorized and processed through the available checkout process. If a payment cannot be completed or an order cannot be fulfilled, we will address the matter in accordance with applicable law and our relevant policies.
Any applicable taxes and charges will be presented or handled as required by law and the applicable policies. Refunds, when approved, will be processed according to the relevant refund policy.
5. Shipping and Delivery
We ship to destinations within the United States. Shipping arrangements, costs, processing times, estimated transit times, tracking, and delivery-related issues are governed by our Shipping Policy.
Our current shipping terms are as follows:
- Shipping fee: $12.99 for orders below $100.65.
- Free shipping: Orders totaling $100.65 or more qualify for free shipping.
- Order processing time: 1–3 business days.
- Estimated transit time: 8–13 business days after processing.
- Carriers: DHL, UPS, and USPS.
Order processing time and transit time are separate. Delivery estimates are provided for planning purposes and are not absolute guarantees.
Product prices include the applicable taxes and charges described in our Shipping Policy. Customs clearance and related fees, where applicable, will be handled in accordance with that policy. Please consult the Shipping Policy for the rules governing delivery delays, tracking, damaged or lost packages, address changes, and other shipping matters.
6. Order Cancellation
Orders that have not yet shipped may be eligible for cancellation, subject to order status and review. Once an order has shipped, it cannot be canceled directly. You should wait for delivery and follow the applicable return procedures.
Cancellation requests and approved refunds are governed by our Order Cancellation Policy.
Approved cancellations will be refunded in accordance with that policy, generally to the original payment method. The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.
We do not impose cancellation fees or additional cancellation conditions beyond those established by the applicable policy and law.
7. Returns, Exchanges, and Refunds
You may request a return within 35 days of receiving your product, subject to the eligibility requirements and procedures in our Return and Refund Policy.
Uvenoraurel offers returns but does not provide direct product exchanges. If you want a different product, you may return the original item in accordance with our policy and place a new order separately.
Orders that have not shipped may be submitted for cancellation under our Order Cancellation Policy. Shipped orders must be handled through the return and refund process rather than direct cancellation.
If an item arrives damaged, defective, or incorrect, please follow the reporting and resolution procedures in our Return and Refund Policy. Return eligibility, return authorization, shipping labels, return shipping costs, and refund conditions are determined by that policy and applicable law.
For eligible refunds, we generally initiate the refund within 1–3 business days after receiving and inspecting the returned product. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
For complete requirements and instructions, please review the Return and Refund Policy.
8. Privacy and Data Protection
We may process personal information as reasonably necessary to manage orders, process payments, arrange deliveries, respond to customer inquiries, and operate and maintain the Website.
Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy and applicable privacy and data protection laws.
Depending on your location and the laws that apply, you may have rights concerning your personal information, including rights to access, correct, or delete certain information. The availability and scope of these rights depend on applicable law.
9. Intellectual Property
The Website's text, photographs, graphics, product presentations, page layouts, and other content may be protected by copyright, trademark, and other intellectual property laws.
You may access and use Website content for personal, noncommercial purposes in connection with browsing and shopping. Unless authorized by us or permitted by law, you may not reproduce, distribute, modify, publish, or commercially exploit Website content without prior permission.
Nothing in these Terms grants you ownership of our content or any intellectual property rights beyond the limited use described above.
10. Third-Party Services and Links
The Website may contain links to third-party websites or services that are not operated by Uvenoraurel. These services may be governed by their own terms, privacy policies, and practices.
We do not control third-party websites and are not responsible for their content or practices except to the extent responsibility cannot be excluded under applicable law. A link does not constitute an endorsement or guarantee of a third party's products or services.
You should review the applicable terms and privacy policies before using third-party services.
11. Disclaimer and Limitation of Liability
We strive to keep the Website accurate, accessible, and functional. However, we cannot guarantee that the Website will always be uninterrupted, error-free, or available without technical issues.
To the extent permitted by applicable law, Uvenoraurel disclaims implied warranties that may lawfully be excluded. Nothing in these Terms excludes or limits any warranty, statutory protection, or liability that cannot legally be excluded or limited.
To the extent permitted by law, Uvenoraurel will not be liable for indirect or consequential losses arising from the use of the Website where such exclusion is legally enforceable. Any limitation of liability applies only to the extent permitted by applicable law and does not remove rights or remedies that consumers are legally entitled to exercise.
12. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our services, business practices, or applicable legal requirements.
When changes are made, we will update this page and the effective date where appropriate. If applicable law requires advance notice or another method of notification, we will provide it as required.
Changes will take effect as stated in the revised Terms or as otherwise required by law. Changes will not retroactively remove rights that have already accrued or override mandatory consumer protections.
We encourage you to review these Terms periodically.
13. Governing Law and Dispute Resolution
These Terms are subject to applicable federal and state laws of the United States, including any mandatory consumer protection laws that apply to your transaction.
The law governing a particular dispute will be determined under the applicable legal rules and circumstances. These Terms do not establish an exclusive court, require arbitration, waive class action rights, or restrict access to any legal remedy unless a valid and applicable agreement or law provides otherwise.
Nothing in these Terms prevents you from exercising consumer rights, pursuing statutory remedies, or bringing a claim in a forum available to you under applicable law.
14. Contact Information
If you have questions about these Terms of Service or need assistance with an order, please contact us using the details below.
Phone: +1 (314) 427-6813
Email: contact@uvenoraurel.com
Address: 4507 Fair Ave #A, Saint Louis Missouri 63115, United States
Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)