Return and Refund Policy

1. Introduction

We want you to feel confident when shopping with us. This Return and Refund Policy explains the conditions, procedures, and timelines for requesting a return, cancellation, or refund for purchases made through https://uvenoraurel.com.

We provide return services but do not offer direct exchanges. If you wish to purchase a different item, style, or size, you may request a return and refund in accordance with this policy and place a new order when appropriate.

Our standard return window is 35 days from the date you receive your item. All requests are reviewed based on the order details, the condition of the item, the circumstances of the request, and applicable laws. Nothing in this policy is intended to limit any rights you may have under applicable law.

2. Return Eligibility and Return Window

You may submit a return request within 35 days of receiving your order, subject to the conditions described in this policy and applicable law.

Returns may be requested for the following reasons:

Change of mind: You no longer wish to keep an item, provided it meets the applicable return conditions.
Damaged items: Your item arrives damaged during shipping or handling.
Defective items: Your item has a manufacturing defect or another quality issue.
Incorrect items: You receive an item that differs from what you ordered.
Other eligible circumstances: Your request qualifies under this policy or applicable law.

For personal-preference returns, items should remain in reasonable condition and meet the applicable requirements described below.

If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible so we can assess the issue and determine an appropriate resolution.

The 35-day return window is our standard policy period. It does not override any additional rights, remedies, or deadlines that may apply under federal, state, or other applicable consumer protection laws.

3. Non-Exchange Policy

We do not offer direct exchanges. This helps us maintain clear records for returns, refunds, inventory, and new orders.

If you would prefer a different item, style, or size, please contact our customer service team to request a return, if eligible. Once the return or another appropriate arrangement has been approved, you may place a new order for the item you prefer.

Our non-exchange policy does not prevent us from addressing damaged, defective, or incorrectly shipped items. We will review these situations individually and provide an appropriate resolution in accordance with this policy and applicable law. Depending on the circumstances, a resolution may include a full refund, a partial refund, or another suitable arrangement.

4. Order Cancellations

4.1 Orders That Have Not Shipped

If your order has not yet shipped, you may contact us by email at contact@uvenoraurel.com to request cancellation. Email is our preferred contact method.

After confirming that the order has not shipped and is eligible for cancellation, we will cancel the order and initiate a full refund to your original payment method.

If an order has already entered a processing stage in which cancellation or shipment interception is no longer possible, we will explain the available options. A cancellation request cannot be guaranteed once fulfillment has progressed beyond the point at which the order can be stopped.

4.2 Orders That Have Already Shipped

Once an order has shipped, it generally cannot be canceled directly.

If you no longer wish to keep the item, you may submit a return request within 35 days of receiving it, subject to this policy and applicable law. Please contact us before sending anything back so we can review your request and provide the appropriate return instructions.

4.3 Refunds for Canceled Orders

Once an eligible cancellation is approved, we will initiate a full refund. The refund will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider, card issuer, or bank. Initiating a refund does not mean the funds will be available immediately.

5. Return and Refund Conditions

To help us process your request efficiently, please review the following conditions.

5.1 Personal-Preference Returns

For returns resulting from a change of mind or another personal preference, the item should, where reasonably possible:

Be in its original or a reasonably comparable condition.
Include the original accessories, components, manuals, and other included items, where applicable.
Include the original packaging when reasonably available and appropriate.
Show no unreasonable use, avoidable damage, or unauthorized modifications beyond what is reasonably necessary to inspect the item.

We understand that some inspection may be necessary to determine whether an item is suitable. Reasonable inspection alone will not automatically disqualify a return.

5.2 Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us with a description of the issue and, where reasonably available, supporting photographs or other relevant information.

We will assess the circumstances and determine an appropriate solution. We will not automatically reject a request solely because the original packaging is missing or damaged when the issue was not caused by you and the packaging cannot reasonably be retained.

If a return is necessary to resolve a problem attributable to the item, shipment, or fulfillment process, we will explain the return arrangements and cover reasonable return shipping costs as described in this policy.

5.3 Review of Return Eligibility

Each request will be reviewed individually. Factors that may affect eligibility include the condition of the item, the reason for the return, whether the returned item matches the approved request, and whether sufficient information has been provided.

If an item has been damaged through improper use, altered in a way that affects eligibility, or returned in a condition materially different from the approved return terms, we may need to investigate further before determining whether a refund is appropriate.

We will not automatically deny a request because of minor packaging issues, reasonable inspection marks, or problems attributable to us or the shipping process.

If additional information is needed, we may contact you for clarification or supporting materials. Any decision will be made in accordance with the circumstances and applicable law.

6. How to Request a Return or Refund

Please follow the steps below before returning an item.

Step 1: Submit Your Request

Email contact@uvenoraurel.com with the following information:

Your order number.
The reason for requesting a return, cancellation, or refund.
A brief description of the item's current condition.
Photographs or other reasonable supporting evidence if the item is damaged, defective, or incorrect.

Please include as much relevant information as reasonably possible to help us review your request.

Step 2: Application Review

Our customer service team will review the order information, the reason for your request, the item's condition, and the current order status.

We may contact you if additional information is reasonably necessary to determine the appropriate next step.

Step 3: Receive Return Instructions

If your return is approved, we will provide the applicable return instructions, including:

The confirmed return address.
The electronic return label and instructions for downloading and printing it.
Packaging and shipping instructions.
Any applicable return shipping costs or fees disclosed for your specific request.

If the issue involves damage, a defect, or an incorrect item, we will assess whether a return is necessary or whether another resolution is more appropriate.

Please do not send an item to an unconfirmed address. If we determine that a return is not necessary, we will explain how the refund or other approved resolution will be handled.

Step 4: Return the Item, If Required

If a return is required, follow the instructions provided and ship the item using the confirmed return arrangements.

Please retain your shipping receipt and tracking information, if available, until the matter has been resolved.

Step 5: Inspection and Refund Processing

Once we receive the returned item and complete the necessary inspection, we will determine whether the request qualifies for a refund under this policy and applicable law.

For an eligible return, we will initiate the refund within 1–3 business days after receiving the item and completing the necessary inspection.

If a refund is approved without requiring the item to be returned, we will explain the applicable refund arrangements directly.

7. Return Shipping and Return Labels

For approved returns that require shipment back to us, we will provide an electronic return label.

You will need to download and print the label yourself and attach it securely to the return package in accordance with the instructions we provide.

Please use the confirmed return address and follow the shipping instructions supplied with your approved return. Do not rely on an address that has not been confirmed by our customer service team.

If you cannot download, print, or use the electronic return label, please email contact@uvenoraurel.com for assistance before shipping the item.

We do not automatically send a paper return label with the original package or mail a printed return label separately. Our standard return label process is electronic.

The allocation of return shipping costs depends on the reason for the return, as explained in the following section.

8. Return Shipping Costs and Fees

Return shipping costs and any applicable fees depend on why the item is being returned.

8.1 Personal-Preference Returns

For returns resulting from a change of mind or another personal preference, you may be responsible for reasonable return shipping costs, to the extent permitted by applicable law.

We have not established a universal fixed return fee or restocking fee. Therefore, we will not represent an unconfirmed amount or percentage as a standard charge.

If any return shipping charge or other fee applies to your approved return, we will explain its nature, amount, basis of calculation, and applicable conditions before you proceed with the return. Any charge must be consistent with the arrangements disclosed for your request and applicable law.

The original outbound delivery charge, return shipping cost, and any separately applicable return fee are distinct items and will not be treated as interchangeable.

8.2 Damaged, Defective, or Incorrect Items

If a return is necessary because an item arrived damaged, is defective, or was incorrectly shipped, we will cover reasonable return shipping costs associated with resolving the issue.

We will not charge you a return handling or restocking fee arising from a problem attributable to the item, shipping, or fulfillment process.

Where we provide an electronic return label, we will explain how to download, print, and use it. If another return arrangement is appropriate, we will communicate the relevant instructions before you proceed.

We will not require you to bear unreasonable costs to correct an issue for which we are responsible.

9. Refund Processing and Timing

9.1 Refund Initiation

For an approved return that requires the item to be sent back, we will initiate the refund within 1–3 business days after both of the following conditions have been met:

We have received the returned item.
We have completed the necessary inspection and confirmed that the refund is eligible under this policy and applicable law.

If an approved resolution does not require the item to be returned, we will explain the applicable refund timing and next steps.

9.2 Refund Method

Refunds are generally issued to the original payment method used for the purchase. If a different arrangement is necessary or appropriate, we will communicate with you about the available options, subject to applicable law and payment processing requirements.

9.3 Time for Funds to Appear

The 1–3 business day period refers to the time within which we initiate an eligible refund after the required return and inspection steps are completed. It is not a guarantee that the funds will appear in your account within that period.

After a refund has been initiated, the time it takes for the funds to become available depends on your payment service provider, card issuer, or bank. Please allow additional processing time for your financial institution to complete the transaction.

If your refund does not appear within the timeframe indicated by your payment provider, you may contact your bank or payment provider for assistance. You may also email us if you need confirmation that the refund was initiated.

9.4 Full and Partial Refunds

Depending on the circumstances, an approved request may result in a full refund or a partial refund.

A partial refund may be appropriate where the specific issue and the agreed resolution support that outcome. The amount and basis of any partial refund will be assessed individually and communicated to you.

A partial refund will not be treated as the only available resolution for every damaged, defective, or incorrect item. We will consider the circumstances, the available remedies, and any applicable legal rights before determining an appropriate outcome.

9.5 Refunds for Canceled Orders

For an eligible order that has not shipped and is approved for cancellation, we will initiate a full refund after confirming the cancellation.

The refund will generally be returned to the original payment method. The time it takes for the funds to appear in your account depends on your payment provider, card issuer, or bank.

10. Damaged, Defective, or Incorrect Items

We understand that receiving an item that is damaged, defective, or different from what you ordered can be frustrating. We will review these situations carefully and work with you to determine an appropriate resolution.

If you experience one of these issues, please email contact@uvenoraurel.com as soon as reasonably possible and provide:

Your order number.
A description of the problem.
Photographs or other reasonable supporting information, where available.
Any additional details that may help us understand the issue.

Our team will review the information and may request reasonable additional details when necessary.

Depending on the nature of the issue, the condition of the item, and applicable law, an appropriate resolution may include:

A full refund.
A partial refund, where appropriate and agreed upon.
A return with reasonable return shipping costs covered by us.
Another suitable arrangement consistent with applicable law.

We will explain the proposed resolution and any required next steps. We will not require you to pay unreasonable return costs for correcting a problem attributable to us or the shipping process.

Our policy of not offering direct exchanges does not remove your ability to seek an appropriate remedy for a damaged, defective, or incorrectly supplied item. Nothing in this section limits any rights or remedies available to you under applicable law.

11. Requests That Require Further Review

Some requests may require additional verification before we can determine whether a refund is appropriate. Examples include:

Items that appear to have been damaged through improper use.
Items that have undergone alterations beyond reasonable inspection and that materially affect return eligibility.
Returned items that do not match the item or order covered by the approved return request.
Requests that lack information necessary to verify the order or understand the reported issue.

These circumstances do not automatically result in a denial. We will consider the available evidence, the actual condition of the item, the reason for the return, and any relevant circumstances before making a decision.

If a request does not qualify for a refund under this policy, we will explain the reason and, where appropriate, discuss any available alternatives. All decisions remain subject to applicable law and any rights that cannot lawfully be excluded or restricted.

12. Contact Information

If you have questions about this policy or need assistance with a return, refund, or order cancellation, please contact us by email. Email is our preferred contact method, and telephone support is available as an alternative.

Phone: +1 (314) 427-6813
Email: contact@uvenoraurel.com
Address: 4507 Fair Ave #A, Saint Louis Missouri 63115, United States
Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)