Order Cancellation Policy


1. Introduction

At Uvenoraurel, we understand that you may need to cancel an order after placing it. Our order cancellation policy explains the conditions for requesting a cancellation, how cancellation requests are reviewed, and how refunds are processed for eligible orders.

Cancellation eligibility depends on the shipping status of your order. Please review the following information to understand the applicable procedures.

2. Cancellation Eligibility

2.1 Orders That Have Not Shipped

You may request to cancel an order that has not yet shipped. We recommend submitting your request as soon as possible so our customer service team can verify your order status and review your request.

Once we confirm that your order has not shipped and meets the applicable cancellation conditions, we can proceed with the cancellation. If payment has already been made, any eligible refund will be processed according to our applicable refund procedures.

Submitting a cancellation request does not guarantee approval. Your request must be reviewed and confirmed based on the current status of your order.

2.2 Orders That Have Already Shipped

Once an order has shipped, it cannot be canceled directly through our order cancellation process.

If your order has already shipped, please wait for the delivery and then refer to our Return and Refund Policy for information about return eligibility, application procedures, and applicable refund conditions.

This policy does not limit any rights you may have under applicable law.

3. How to Request a Cancellation

To request an order cancellation, please contact our customer service team by email, which is our preferred contact method. You may also call our customer service team for assistance.

To help us identify your order and review your request, please provide the following information:

  • Order Number: The order number associated with your purchase.
  • Proof of Payment: A payment confirmation or relevant payment record, if applicable.
  • Cancellation Reason: A brief explanation of why you would like to cancel the order.
  • Additional Order Information: Any other information reasonably necessary to verify your order.

Providing complete and accurate information can help our team verify your order and process your request more efficiently.

For your security, please do not send your full credit or debit card number, card security code, or other unnecessary sensitive payment information through ordinary email.

4. Cancellation Review and Processing

After receiving your cancellation request, our customer service team will review the information provided and determine whether the order is eligible for cancellation.

The process generally includes the following steps:

  1. Request Submission: You submit your cancellation request and provide the necessary order information.
  2. Order Verification: Our team verifies the order details, relevant payment information, and shipping status.
  3. Review and Notification: We review your request and notify you of the outcome as soon as reasonably possible after completing the review.
  4. Cancellation and Refund: If your request is approved and the order qualifies for a refund, we proceed with the cancellation and arrange the applicable refund.

If the order has already shipped and cannot be canceled directly, our team can direct you to the applicable return and refund procedures for further assistance.

Cancellation requests are subject to review, and processing times may vary depending on the order status and the information available.

5. Refund Method and Timing

If your cancellation request is approved and your order qualifies for a refund, we will arrange the refund in accordance with our applicable refund procedures.

Refunds will generally be issued to the original payment method or account used to place the order. We do not guarantee a specific date on which refunded funds will appear in your account.

Please note that refund processing and the receipt of funds are two separate stages. Although we will arrange an eligible refund as promptly as reasonably possible after approval, the time required for the funds to appear in your account depends on your bank, card issuer, or other relevant payment service provider.

If you paid by credit or debit card, your card issuer or bank may require additional time to complete the refund and reflect it in your account.

If you have questions about a refund that has been arranged but has not yet appeared in your account, you may contact your payment provider for further information.

6. Orders Already Shipped

If your order has already shipped, please wait for the delivery before initiating a return request, as direct cancellation is no longer available through this policy.

After receiving your order, consult our Return and Refund Policy for the applicable return conditions, instructions, and refund procedures.

If you receive a damaged, incorrect, or otherwise problematic item, please refer to our Return and Refund Policy for the appropriate next steps and contact our customer service team if you need assistance.

Any return or refund request will be handled according to the applicable policy and your rights under relevant law. This Order Cancellation Policy does not establish separate return periods, return shipping charges, or refund conditions beyond those provided in the applicable policies.

7. Contact Information

If you have questions about this Order Cancellation Policy or need assistance with a cancellation request, please contact us using the information below.

Phone: +1 (314) 427-6813
Email: contact@uvenoraurel.com
Address: 4507 Fair Ave #A, Saint Louis Missouri 63115, United States
Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)