Shipping Policy


1. Introduction

Welcome to Uvenoraurel. We are committed to providing a clear and convenient shipping experience for our customers. This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated transit times, package tracking, and procedures for handling shipping-related issues.

Please review this policy before placing an order. By placing an order with Uvenoraurel, you acknowledge the shipping arrangements described below, subject to applicable laws and your rights as a consumer.

2. Shipping Destinations

Uvenoraurel currently ships orders within the United States.

Please ensure that your shipping address, ZIP code, and contact information are accurate and complete when placing your order. If you have questions about shipping to your address, please contact our customer service team at contact@uvenoraurel.com before completing your purchase.

3. Shipping Costs

Uvenoraurel offers the following shipping rates based on the order amount:

  • Orders below $100.65: A shipping fee of $12.99 applies.
  • Orders of $100.65 or more: Standard shipping is free.

Orders totaling exactly $100.65 qualify for free shipping.

Shipping costs will be determined according to the applicable order amount and the shipping terms presented during checkout. No additional shipping fees will be imposed beyond the applicable charges disclosed for your order.

4. Order Processing Time

Our standard order processing time is 1–3 business days.

Order processing includes the preparation and handling of your order before it is handed over to the shipping carrier. Processing time is separate from transit time and should not be considered the total delivery period.

Once your order has been processed and shipped, the carrier will begin transporting the package to your designated shipping address.

5. Shipping Methods and Transit Time

Uvenoraurel may use the following shipping carriers to deliver orders:

  • DHL
  • UPS
  • USPS

The carrier used for your order may vary depending on the order and shipping arrangements.

Our estimated transit time is 8–13 business days after the package has been handed over to the shipping carrier. This estimate covers the transportation stage only and does not include order processing time.

Based on our standard processing and transit estimates, the overall delivery period is generally expected to be approximately 9–16 business days from order processing initiation, depending on the actual processing and shipping schedule.

All delivery timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary due to carrier operations, weather conditions, transportation disruptions, or other circumstances beyond the ordinary shipping process.

6. Taxes and Customs

Applicable taxes are included in product prices in accordance with our current pricing and tax arrangements.

Uvenoraurel works with its logistics providers to handle the relevant customs clearance procedures directly when required. Under our current arrangements, customers are not expected to pay additional charges specifically for this customs clearance process.

If you have questions about taxes, customs clearance, or a charge associated with your shipment, please contact our customer service team for assistance.

7. Order Tracking

Once your order has been shipped, you may use the shipping notification or tracking information provided for your order to check its delivery progress.

If you have not received tracking information or your tracking status has not been updated for an extended period, please contact us at contact@uvenoraurel.com. Where available, include your order number and any tracking information you have received so that our team can assist you more efficiently.

Tracking updates are provided through the relevant shipping carrier and may not always appear immediately as the package moves through the delivery network.

8. Shipping Delays

Our estimated transit time is 8–13 business days after the package has been handed over to the carrier. Although we work to support a smooth delivery process, delays may occur because of carrier operations, weather, transportation disruptions, or other unforeseen circumstances.

If your package has not arrived after the estimated transit period, please contact our customer service team for assistance.

When contacting us, please provide your order number and tracking information, if available. We will review the available shipping details and help you determine the appropriate next steps.

You can reach us through the following channels:

  • Email: contact@uvenoraurel.com
  • Phone: +1 (314) 427-6813
  • Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

Resolution times may vary depending on the circumstances and the information available from the shipping carrier.

9. Damaged or Lost Packages

If your order arrives with visible damage, contains damaged items, or is marked as delivered but has not been received, please contact our customer service team as soon as reasonably possible.

To help us investigate the issue, please provide the following information when available:

  • Your order number.
  • The current tracking status or delivery confirmation.
  • A description of the damage or delivery issue.
  • Clear photographs of the damaged product, packaging, or other relevant evidence, if applicable.

Uvenoraurel will review the order and available shipping information and assist with the appropriate next steps based on the circumstances.

If tracking indicates that a package has been delivered but you cannot locate it, you may also check the delivery location and any available carrier delivery details before contacting us.

The handling of damaged or missing packages will depend on the facts of the case and applicable consumer protection requirements. Any available resolution will be assessed individually, without limiting rights provided by applicable law.

10. Shipping Changes and Order Cancellations

Before Shipment

If you need to change your shipping address or cancel an order, please contact our customer service team as soon as possible.

We will review your request based on the current order status. Changes or cancellations may be possible before shipment, but we cannot guarantee that every request can be completed successfully.

After Shipment

Once an order has been handed over to the shipping carrier, it generally cannot be directly canceled or modified through our order processing system.

If you need to change a shipping address or request assistance with a shipment that is already in transit, please contact our customer service team. We will review the available options based on the shipment status and applicable carrier procedures.

If an order has already shipped and cannot be canceled, you may consult our separately published Return and Refund Policy for information about any available return options.

Please note that shipping changes and cancellation requests are subject to the actual status of the order and applicable legal requirements.

11. Shipping Address and Delivery Responsibility

Customers are responsible for providing an accurate and complete shipping address, including the street address, apartment or unit number where applicable, ZIP code, and contact information.

If you discover an error in your shipping information after placing an order, please contact us as soon as possible. We will determine whether the address can still be corrected based on the order processing or shipping status.

Once a package has entered the carrier's delivery network, changes to the shipping address may not be possible or may require additional carrier procedures.

If a delivery problem occurs because of an inaccurate or incomplete address, or another shipping-related issue, Uvenoraurel will review the circumstances and available delivery information to determine the appropriate next steps.

Nothing in this policy is intended to exclude or limit any consumer rights or obligations that apply under applicable law.

12. Contact Information

If you have questions about this Shipping Policy, your order, or a delivery issue, please contact Uvenoraurel using the information below.

Phone: +1 (314) 427-6813
Email: contact@uvenoraurel.com
Address: 4507 Fair Ave #A, Saint Louis Missouri 63115, United States
Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)