Privacy Policy


1. Introduction

Uvenoraurel (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit https://uvenoraurel.com, place an order, or use our services.

By using our website, you acknowledge this Privacy Policy. Where consent is required by law, we will obtain it before conducting the relevant processing.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, and telephone number.
  • Order Information: Order numbers, purchased products, transaction amounts, payment status, and refund records.
  • Billing and Shipping Information: Billing addresses, delivery addresses, and delivery instructions.
  • Payment Information: Payment methods and transaction details required to process purchases. Payment credentials may be handled directly by payment providers.
  • Customer Service Information: Account details, preferences, inquiries, complaints, and after-sales requests, where applicable.
  • Technical Information: IP address, browser type, device information, access times, pages viewed, and website interactions.
  • Marketing Information: Newsletter subscription status, communication preferences, and related interactions.

We collect information directly from you, through your transactions and website interactions, and from service providers where permitted by law.

3. How We Use Your Information

We use personal information for the following purposes:

  • Processing orders, payments, refunds, and deliveries.
  • Providing customer support and handling after-sales requests.
  • Operating, maintaining, and improving our website and services.
  • Detecting fraud, preventing unauthorized activity, and maintaining security.
  • Sending promotional communications where permitted by law and consistent with your preferences.
  • Managing privacy requests and complying with legal obligations.
  • Resolving disputes and protecting our lawful interests.

We process personal information only for legitimate, specified purposes and in accordance with applicable law.

4. Cookies and Similar Technologies

Our website uses or may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, remember preferences, and improve website performance. Analytics and advertising technologies may also be used when enabled.

These technologies may include:

  • Strictly Necessary Cookies: Support essential functions such as shopping cart operations, checkout, and security.
  • Functional Cookies: Remember preferences and improve usability.
  • Analytics Cookies: Help measure website traffic and understand visitor interactions, where enabled.
  • Advertising Cookies: Help measure advertising effectiveness or personalize advertising, where enabled and permitted by law.

You can manage or delete cookies through your browser settings. Where a cookie preference tool is provided, you can use it to manage eligible preferences.

We obtain consent for non-essential cookies and similar technologies when required by applicable law. Blocking cookies may affect some website functions. Browser settings may not control every tracking technology or automatically withdraw consent for other processing activities.

5. How We Share Your Information

We may disclose personal information to the following categories of recipients when necessary and legally permitted:

  • Payment Providers: To process payments and refunds.
  • Shipping Providers: To deliver orders and provide delivery updates.
  • Hosting and Technical Providers: To maintain website operations, functionality, and security.
  • Customer Service Providers: To assist with order management and customer inquiries.
  • Analytics and Marketing Providers: To analyze website performance or support marketing activities when these services are used and sharing is permitted by law.
  • Legal Authorities: When disclosure is required or permitted by law.
  • Business Transaction Parties: In connection with a merger, acquisition, restructuring, or asset sale, subject to applicable legal requirements.

We may also disclose information at your direction or with your authorization.

Where third-party providers process personal information on our behalf, their access and use should be limited to the purposes permitted by the applicable arrangement and law. Independent providers may process information under their own privacy policies.

Whether data processing constitutes a sale, sharing, or targeted advertising under applicable privacy laws depends on the actual activities and relevant legal definitions.

6. Data Storage, Retention, and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, complete transactions, provide customer service, comply with legal obligations, resolve disputes, and protect our lawful interests.

Retention periods vary according to the type of information, the purpose of processing, and applicable legal requirements. When information is no longer necessary, we delete, anonymize, or otherwise dispose of it as permitted by law.

We use reasonable technical, organizational, and administrative safeguards to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.

If a security incident triggers notification obligations under applicable law, we will provide the required notifications to affected individuals or authorities.

7. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access: Request access to personal information we hold about you.
  • Correction: Request correction of inaccurate personal information.
  • Deletion: Request deletion of eligible personal information.
  • Data Portability: Request a copy of certain information in a portable format where required by law.
  • Opt Out: Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
  • Withdraw Consent: Withdraw consent for processing based on consent.
  • Marketing Preferences: Unsubscribe from promotional emails using the unsubscribe instructions provided.
  • Restriction and Objection: Request restriction of processing or object to certain processing activities where applicable.
  • Appeal or Complain: Appeal certain privacy decisions or lodge a complaint with a relevant data protection authority where applicable.

These rights are subject to applicable legal conditions, exceptions, and limitations.

To submit a privacy request, contact us at contact@uvenoraurel.com. We may request information to verify your identity or authorization where permitted or required by law. We will respond within the applicable legal deadlines.

Withdrawing consent does not affect the lawfulness of processing conducted before withdrawal. Transactional and service-related communications may continue when necessary to fulfill orders or meet legal obligations.

8. Legal Compliance and Lawful Bases

United States Privacy Laws

We handle personal information in accordance with applicable U.S. federal laws, state consumer privacy laws, and other relevant legal requirements.

Certain state privacy laws provide qualifying consumers with rights concerning access, correction, deletion, data portability, and opting out of specific processing activities. The availability and scope of these rights depend on the applicable law, business eligibility requirements, exceptions, and actual processing activities.

General Data Protection Regulation (GDPR)

The GDPR (Regulation (EU) 2016/679) applies where its territorial and material requirements are met. Operating a U.S.-based website or serving U.S. consumers does not, by itself, make the GDPR applicable to every processing activity.

Where the GDPR applies, we process personal data on an appropriate legal basis, which may include:

  • Contract: Processing necessary to fulfill an order or take steps requested before entering into a contract.
  • Legal Obligation: Processing necessary to comply with applicable legal requirements.
  • Legitimate Interests: Processing necessary for legitimate interests, provided those interests do not override the individual's rights and freedoms.
  • Consent: Processing based on valid consent where required or appropriate.

Where applicable, individuals may also exercise GDPR rights concerning restriction of processing, objection, and complaints to a competent supervisory authority, subject to the conditions of the regulation.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect children's personal information in violation of applicable law. In the United States, the Children's Online Privacy Protection Act (COPPA) applies to certain websites and online services directed to children under 13, as well as certain services that knowingly collect personal information online from children under 13.

If you believe a child has provided personal information in circumstances that may violate applicable law, please contact us so we can review the matter and take appropriate action.

10. Third-Party Services and External Links

Our website may rely on third-party services for payment processing, shipping, hosting, technical support, analytics, or other functions. Our website may also contain links to external websites.

Third parties may process information under their own privacy policies and applicable legal obligations. We do not control all independent third-party practices and encourage you to review the relevant privacy policies before providing information directly to those parties.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, data processing practices, or applicable law.

The revised policy will be published on this page with an updated date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Phone: +1 (314) 427-6813
Email: contact@uvenoraurel.com
Address: 4507 Fair Ave #A, Saint Louis Missouri 63115, United States
Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

You may contact us regarding access, correction, deletion, cookie preferences, marketing communications, or other privacy concerns. We will handle requests in accordance with applicable law, including relevant verification requirements, deadlines, and exceptions.